General terms and conditions with customer information
Table of contents
- Scope of application
- Conclusion of contract
- Right of withdrawal
- Prices and terms of payment
- Applicable law
- Alternative dispute resolution
- Warranty and notes
1) Scope of application
1.1 These General Terms and Conditions of the company Christian Konrad, trading as “Handyklinik Wiesbaden” (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller relating to all goods and/or services presented on the Seller’s website. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2) Conclusion of contract
The customer can send a non-binding request for an offer to the provider by telephone, fax, e-mail, letter or via the online contact form provided on the provider’s website. In response to the customer’s request, the provider shall send the customer a binding offer by e-mail, fax or letter for the provision of the service previously selected by the customer. The customer can accept this offer by submitting a declaration of acceptance to the provider by fax, e-mail or letter or by paying the remuneration offered by the provider within 7 (seven) days of receipt of the offer, whereby the day of receipt of the offer is not included in the calculation of the deadline. The date of receipt of payment by the provider shall be decisive for acceptance by payment. If the last day of the period for acceptance of the offer falls on a Saturday, Sunday or a public holiday recognized by the state at the customer’s place of business, the next working day shall take the place of such a day. If the customer does not accept the provider’s offer within the aforementioned period, the provider shall no longer be bound by its offer. The supplier shall again specifically point this out to the customer in his offer.
3) Right of withdrawal
Consumers are generally entitled to a right of withdrawal. Further information on the right of withdrawal can be found in the provider’s withdrawal policy.
4) Prices and terms of payment
Unless otherwise stated in the provider’s service description, the prices quoted are Final prices plus shipping costs. In accordance with Section 19 UStG, no sales tax is charged and therefore not shown.
5) Applicable law
5.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international sale of goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.
5.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
6) Alternative dispute resolution
6.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
6.2 The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
7) Warranty and notes
You receive a 12-month guarantee on all spare parts installed by me.
Excluded from the guarantee
The warranty only covers defects caused by material faults in the replaced component or damage to the replaced components caused by incorrect installation. The warranty does not cover consequential damage that cannot be influenced, data loss, data recovery and migration, self-inflicted damage, shipping damage, damage caused by improper opening, handling or processing and damage caused by software updates.
Notes (important)
No liability for data loss
I expressly point out that the determination of the cause of the damage or any work carried out by me data stored on the device may be lost during the repair of the returned device. I do not accept any Liability for loss of data on your device. I recommend that you back up your data before shipping.
No liability for loss of manufacturer’s warranty or manufacturer’s guarantee
I expressly point out that repairs carried out by me will invalidate the manufacturer’s warranty or manufacturer’s warranty.
Loss of water and dust tightness
I expressly point out that the water and dust-tightness of devices sent in by manufacturers is not guaranteed may be lost due to the determination of the cause of the damage or a repair. I accept no liability for this.
No liability for consequential damage caused by water damage
Water damage to the appliance may result in unforeseeable consequential damage for which I accept no liability. Water damage repairs are only carried out for the purpose of data recovery.
Determination of external intervention / pre-repair
I expressly point out that I’m are not liable for damage caused by pre-repair or third-party intervention. If a pre-repair or tampering is detected, the device will be returned unrepaired and subject to a charge.
Flat-rate reimbursement of expenses / rejection of cost estimate
The cost estimate provided by me is expressly non-binding and subject to a charge. Decide after delivery of the cost estimate against carrying out a repair or if such a repair is not feasible ( determination of third-party intervention / pre-repair or irreparable water damage ), you will be charged a flat-rate inspection fee of 39 euros for Smartphones and tablets when the appliance is returned and 39 euros for noteooks including VAT and shipping costs If after the expiry of a period. If i do not receive any feedback from you within 14 days of the cost estimate being drawn up, the device will be returned unrepaired and the inspection fee will be charged depending on the type of device.
If the device has no picture or cannot be operated during the incoming test, it is not possible for me to check the functions before the repair, which is why there is no right of complaint.
7) Copyright
The content and works on these pages created by the site operators are subject to German copyright law. The reproduction, editing, distribution, and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.
Sources for graphics and images: stock.adobe.com/de